Cancellation policy
Cancellation Policy
Some items in our store may be offered as subscriptions, pre-orders, or “try before you buy” offers. This cancellation policy explains how you can modify or cancel these types of purchases.
Subscriptions
When you subscribe, you will receive recurring deliveries. These are based on the duration and frequency of the subscription you select.
Your payment information will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their duration. If you do not wish to renew your subscription, you may cancel it.
If you wish to cancel or modify your subscription, you may do so at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there.
Please refer to our Return Policy for more details regarding returns and refunds.
Pre-Orders
When you place a pre-order, you are purchasing a product that is out of stock or soon to be available and not yet in inventory.
We may:
- Not charge payment immediately
- Charge a partial deposit
- Store your payment method
- Charge the full or remaining amount at a later date
You may cancel a partially paid pre-order that has not yet been processed.
If the order has already been processed, you cannot cancel it, but you may request a full or partial refund.
Please refer to our Return Policy for more details regarding returns and refunds.
Try Before You Buy
When you purchase an item under a “Try Before You Buy” offer, we place an authorization hold on your payment method before processing the order.
You will have a specified period to decide whether you want to keep the item.
Once this period expires, if you have not returned the item, we will charge your payment method the full amount.